SnowArmor receives a high volume of customer queries every day. Managing these tickets efficiently was a challenge until they started using Deskhero. The platform's AI capabilities allow them to automatically categorize tickets based on the content and assign them to the appropriate user groups.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket and categorize it accurately. This not only improves the efficiency of the ticket management process but also ensures that each ticket is handled by the most suitable agent.
Deskhero's AI also generates suggested replies for each ticket, reducing the time taken to respond to customer queries. The suggestions are based on the most relevant content found using the embeddings.
SnowArmor also uses Deskhero's Kanban board feature to track the progress of each ticket. The board is automatically updated as the status of the tickets changes, providing a real-time overview of the customer support workflow.
By leveraging Deskhero's AI capabilities, SnowArmor has significantly improved their ticket management process and reduced response times, leading to higher customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket and categorize it accurately. This improves the efficiency of the ticket management process and ensures that each ticket is handled by the most suitable agent.
How does Deskhero's AI generate suggested replies?
The AI generates suggested replies based on the most relevant content found using the embeddings. This reduces the time taken to respond to customer queries.
How does SnowArmor use Deskhero's Kanban board feature?
SnowArmor uses the Kanban board feature to track the progress of each ticket. The board is automatically updated as the status of the tickets changes, providing a real-time overview of the customer support workflow.
* This article provides an example of how a fictive company in the Manufacture of ski-suits, windbreakers and other protective clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
