NightComfort Ltd. was facing challenges in handling the growing volume of customer queries and complaints. They needed a robust system to manage these issues effectively. Deskhero provided the perfect solution with its advanced AI capabilities.
Using OpenAI Embeddings, Deskhero analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant responses. This has drastically reduced the response time and improved the quality of responses, leading to higher customer satisfaction.
The AI-powered search bar of Deskhero has been a game-changer for NightComfort's customer service team. It allows them to quickly find relevant tickets, knowledge base articles, or information from uploaded files, thereby speeding up the resolution process.
Deskhero's ability to generate knowledge base articles from various sources has also helped NightComfort build a comprehensive knowledge base. This has not only improved the efficiency of the customer service team but also enabled customers to find solutions to common problems on their own.
In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of NightComfort's customer service, leading to improved customer satisfaction.
How does Deskhero improve the response time of the customer service team?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant responses. This drastically reduces the response time of the customer service team.
How does the AI-powered search bar of Deskhero work?
Deskhero's AI-powered search bar allows the customer service team to quickly find relevant tickets, knowledge base articles, or information from uploaded files. This speeds up the resolution process.
How does Deskhero help in building a comprehensive knowledge base?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This helps in building a comprehensive knowledge base that improves the efficiency of the customer service team and enables customers to find solutions on their own.
* This article provides an example of how a fictive company in the Manufacture of Sleepwear and Loungewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
