DreamyThreads Inc. was struggling with managing their increasing volume of customer support tickets. They needed a solution that could help them manage and respond to these tickets more efficiently. That's when they turned to Deskhero.
Deskhero's AI capabilities have been instrumental in helping DreamyThreads manage their customer support tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This has significantly reduced the time it takes for the customer support team to respond to tickets.
Furthermore, Deskhero's comprehensive search bar, powered by the same AI technology, has made it easier for the customer support team to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a piece of information from an uploaded file, the search bar provides accurate results in seconds.
Deskhero's AI capabilities have also helped DreamyThreads improve their knowledge base. By generating articles from word, powerpoint, pdf files, and even scraping data from their website, Deskhero has made it possible for the company to build a robust and comprehensive knowledge base without any extra effort.
Overall, Deskhero's AI capabilities have transformed DreamyThreads' customer support services, making them more efficient and effective.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time it takes for the customer support team to respond to tickets.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by advanced AI technology. It can quickly find relevant information from tickets, knowledge base articles, uploaded files, and even scraped website data, providing accurate results in seconds.
How does Deskhero help in building a knowledge base?
Deskhero can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This makes it easy to build a robust and comprehensive knowledge base without any extra effort.
* This article provides an example of how a fictive company in the Manufacture of Sleepwear and Loungewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
