SpaceTech Dynamics has a vast knowledge base consisting of articles, manuals, policies, and presentations. With Deskhero's advanced AI capabilities, they can automatically generate knowledge base articles from these files. This feature not only saves time but also ensures that all relevant information is easily accessible to both the support team and customers.
With the help of Deskhero's AI capabilities, SpaceTech Dynamics can leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI system uses this data to find relevant content and generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's website scraping feature allows SpaceTech Dynamics to keep their knowledge base up-to-date with the latest information from their website. The AI system can scrape data from the website and add it to the knowledge base, ensuring that the most recent and relevant information is always available.
SpaceTech Dynamics also benefits from Deskhero's comprehensive search bar powered by AI. The search bar uses AI to enhance search results, making it easier for the support team to find the information they need to resolve customer queries quickly and efficiently.
Finally, SpaceTech Dynamics uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to streamline their operations and ensure seamless communication between different systems.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI system can scrape data from your website and add it to your knowledge base. This ensures that your knowledge base is always up-to-date with the latest information from your website.
How does Deskhero's AI-enhanced search bar work?
Deskhero's search bar uses AI to enhance search results. This makes it easier for your support team to find the information they need to resolve customer queries quickly and efficiently.
* This article provides an example of how a fictive company in the Manufacture of spacecraft components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
