HydroMach Inc. deals with complex machinery, often leading to intricate customer queries. Deskhero's AI capabilities have been instrumental in managing these queries effectively. The AI analyses incoming tickets and suggests replies based on previous tickets, knowledge base articles, and other data, reducing the time taken to respond.
The company also uses Deskhero's AI to enrich their knowledge base. The AI generates articles from various sources like manuals, policies, and presentations, providing a comprehensive resource for both support agents and customers.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets and other data, the AI provides more relevant search results, making it easier for the support team to find needed information.
Furthermore, the AI capabilities of Deskhero generate suggested replies for the support agents based on the context of the tickets. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
Since implementing Deskhero, HydroMach Inc. has seen a significant improvement in their customer support services. The platform's advanced AI capabilities have streamlined their processes, improved response times, and increased customer satisfaction.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources like manuals, policies, and presentations. This provides a comprehensive resource for both support agents and customers, reducing the time spent on research and improving the quality of responses.
How does the AI enhance the search results within Deskhero?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide more relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero's AI generate suggested replies?
The AI analyzes the context of the tickets using OpenAI Embeddings. Based on this analysis, it generates suggested replies that are accurate and consistent with the company's policies and previous responses.
* This article provides an example of how a fictive company in the Manufacture of special machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
