AeroEquip Manufacturing receives numerous support tickets daily, many of which require detailed technical knowledge. With Deskhero's AI capabilities, these tickets are automatically categorized and prioritized, resulting in a more efficient workflow and faster response times.
The company also leverages Deskhero's knowledge base feature, which is enriched by AI-generated articles from various sources like manuals, policies, and presentations. This has reduced the time spent by support agents on researching solutions and has improved the quality of their responses.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings from previous tickets and other data, the AI provides more relevant search results, making it easier for the support team to find needed information.
Furthermore, the AI capabilities of Deskhero generate suggested replies for the support agents based on the context of the tickets. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
Since implementing Deskhero, AeroEquip Manufacturing has seen a significant improvement in their customer support services. The platform's advanced AI capabilities have streamlined their processes, improved response times, and increased customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance, ensuring that critical issues are addressed first.
How does the AI enhance the search results within Deskhero?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to provide more relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero's AI generate suggested replies?
The AI analyzes the context of the tickets using OpenAI Embeddings. Based on this analysis, it generates suggested replies that are accurate and consistent with the company's policies and previous responses.
* This article provides an example of how a fictive company in the Manufacture of special machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
