BoltCrafters Ltd. employs Deskhero's AI capabilities to auto-generate responses to customer inquiries. By leveraging OpenAI Embeddings from prior tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations, the AI can promptly identify pertinent content and formulate suitable responses. This not only accelerates response times but also ensures that the information provided is precise and consistent.
The company also uses Deskhero's AI-powered comprehensive search bar to swiftly locate relevant information. Whether it's a previous ticket, a knowledge base article, or a specific detail in an uploaded document, the AI-enhanced search function can rapidly find the necessary data. This feature has considerably cut down the time spent by support staff on searching for information, enabling them to concentrate more on resolving customer issues.
BoltCrafters Ltd. has found great value in Deskhero's website scraping feature. The AI can extract data from the company's website and use it to enrich the knowledge base and improve the quality of auto-generated responses. This has proven particularly beneficial in maintaining the knowledge base with the latest product information and specifications.
By integrating Deskhero's REST API, BoltCrafters Ltd. has managed to seamlessly connect its other business applications with the platform. This has further enhanced the efficiency of its customer support operations by facilitating real-time data sharing and collaboration.
In summary, Deskhero's advanced AI capabilities have empowered BoltCrafters Ltd. to deliver an exceptional customer support experience. The company has witnessed a significant decrease in response times, an enhancement in the quality of support, and a boost in customer satisfaction.
How does Deskhero's AI auto-generate responses?
Deskhero's AI uses OpenAI Embeddings from prior tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to identify pertinent content. It then sends this content through OpenAI's ChatGPT to auto-generate responses.
How does Deskhero's AI-powered search function operate?
The AI-powered search function uses OpenAI Embeddings to rapidly locate relevant information from previous tickets, knowledge base articles, and uploaded documents. It can even find specific details within these sources.
What advantages does the website scraping feature provide?
The website scraping feature allows Deskhero's AI to extract data from your company's website. This data can be used to enrich the knowledge base and improve the quality of auto-generated responses, ensuring the information provided to customers is always current.
* This article provides an example of how a fictive company in the Manufacture of specialty fasteners and hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
