FastenRight Inc. uses Deskhero's AI capabilities to generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations, the AI can quickly identify relevant content and formulate appropriate responses. This not only improves the speed of response but also ensures that the information provided is accurate and consistent.
The company also utilizes Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. Whether it's a past ticket, a knowledge base article, or a specific detail in an uploaded document, the AI-enhanced search function can swiftly locate the required data. This feature has significantly reduced the time spent by support staff on searching for information, allowing them to focus more on resolving customer issues.
FastenRight Inc. has also benefited from Deskhero's website scraping feature. The AI can scrape data from the company's website and use it to enhance the knowledge base and improve the quality of suggested replies. This has proven particularly useful in keeping the knowledge base up-to-date with the latest product information and specifications.
By integrating Deskhero's REST API, FastenRight Inc. has been able to seamlessly connect its other business applications with the platform. This has further improved the efficiency of its customer support operations by enabling real-time data sharing and collaboration.
Overall, the advanced AI capabilities of Deskhero have enabled FastenRight Inc. to provide a superior customer support experience. The company has seen a significant reduction in response times, an improvement in the quality of support, and an increase in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to identify relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to quickly locate relevant information from past tickets, knowledge base articles, and uploaded documents. It can even find specific details within these sources.
What benefits does the website scraping feature offer?
The website scraping feature allows Deskhero's AI to extract data from your company's website. This data can be used to enhance the knowledge base and improve the quality of suggested replies, ensuring the information provided to customers is always up-to-date.
* This article provides an example of how a fictive company in the Manufacture of specialty fasteners and hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
