BearingsPlus Ltd. receives a multitude of customer inquiries daily about product specifications, installation procedures, and troubleshooting. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI to enhance search results, making it easier for customer support agents to find the information they need. This feature has proven particularly useful when dealing with complex technical inquiries that require detailed knowledge about specific products.
Deskhero's AI capabilities have also been used to automate routine tasks. For example, the AI can automatically categorize incoming tickets based on their content, allowing customer support agents to prioritize their workload more effectively.
Furthermore, BearingsPlus Ltd. has found that Deskhero's AI capabilities have improved the accuracy of their customer support. By using AI to suggest replies, the company has been able to ensure that customers receive consistent and accurate information, regardless of which agent handles their inquiry.
Overall, Deskhero's AI capabilities have enabled BearingsPlus Ltd. to provide faster, more accurate customer support, while also reducing the workload of their customer support agents.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, which can significantly reduce the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to improve the relevance of search results. This makes it easier for customer support agents to find the information they need when dealing with customer inquiries.
How does Deskhero's AI improve the accuracy of customer support?
By using AI to suggest replies, Deskhero ensures that customers receive consistent and accurate information, regardless of which agent handles their inquiry. This can significantly improve the quality of customer support.
* This article provides an example of how a fictive company in the Manufacture of Spherical Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
