RollerSphere Inc. deals with a high volume of customer inquiries every day, ranging from product details to technical support. To manage these effectively, the company utilizes Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content, which is then used to generate suggested replies. This has resulted in a significant reduction in response times.
The company also uses Deskhero's AI to enhance search results. This feature has been invaluable in helping customer support agents quickly find the information they need to handle complex technical inquiries.
Deskhero's AI capabilities have also been used to automate routine tasks. For instance, the AI can automatically categorize incoming tickets based on their content, enabling customer support agents to better prioritize their work.
Moreover, RollerSphere Inc. has found that Deskhero's AI capabilities have improved the accuracy of their customer support. By using AI to suggest replies, the company ensures that customers receive consistent and accurate information, regardless of which agent handles their inquiry.
In summary, Deskhero's AI capabilities have allowed RollerSphere Inc. to offer faster, more accurate customer support, while also reducing the workload of their customer support agents.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, which can significantly reduce the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to improve the relevance of search results. This makes it easier for customer support agents to find the information they need when dealing with customer inquiries.
How does Deskhero's AI improve the accuracy of customer support?
By using AI to suggest replies, Deskhero ensures that customers receive consistent and accurate information, regardless of which agent handles their inquiry. This can significantly improve the quality of customer support.
* This article provides an example of how a fictive company in the Manufacture of Spherical Roller Bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
