AquaGear uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. The AI then uses this information to generate suggested replies to customer queries, significantly reducing response times and improving customer satisfaction.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex or technical queries that require detailed responses.
Deskhero's website scraping feature is used by AquaGear to keep their knowledge base up-to-date with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information, further improving the quality of their service.
Using Deskhero's custom fields and structured data lists, AquaGear is able to categorize and prioritize tickets effectively. This allows them to manage their workload more efficiently and ensure that urgent issues are dealt with promptly.
Finally, AquaGear uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time it takes for the support team to respond to queries, as they don't have to start from scratch each time.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information.
How does AquaGear integrate Deskhero with their existing systems?
AquaGear uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow and allows them to leverage the full potential of Deskhero's features.
* This article provides an example of how a fictive company in the Manufacture of Sportswear and Swimwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
