Sportex uses Deskhero's AI to analyze previous tickets and knowledge base articles, as well as uploaded files like policies, manuals, and presentations. The AI uses this information to generate suggested replies, greatly reducing the time it takes to respond to customer queries and improving the overall quality of their support.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require in-depth responses.
Sportex leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information, further improving the quality of their service.
Deskhero's custom fields and structured data lists allow Sportex to categorize and prioritize tickets effectively. This helps them manage their workload more efficiently and ensures that urgent issues are addressed promptly.
Finally, Sportex uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their productivity.
How does Deskhero's AI improve the quality of Sportex's support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces response times but also improves the accuracy and relevance of the responses, thereby improving the overall quality of support.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information.
How does Sportex integrate Deskhero with their existing systems?
Sportex uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow and allows them to leverage the full potential of Deskhero's features.
* This article provides an example of how a fictive company in the Manufacture of Sportswear and Swimwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
