WaveRider uses Deskhero's AI to analyze previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. The AI uses this information to generate suggested replies, significantly reducing the time it takes to respond to customer queries and improving customer satisfaction.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed responses.
WaveRider leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information, further improving the quality of their service.
Using Deskhero's custom fields and structured data lists, WaveRider is able to categorize and prioritize tickets effectively. This allows them to manage their workload more efficiently and ensures that urgent issues are dealt with promptly.
Finally, WaveRider uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time it takes for the support team to respond to queries, as they don't have to start from scratch each time.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest product information and updates. This ensures that the support team always has access to the most recent and accurate information.
How does WaveRider integrate Deskhero with their existing systems?
WaveRider uses Deskhero's REST API to integrate the platform with their existing systems. This creates a seamless workflow and allows them to leverage the full potential of Deskhero's features.
* This article provides an example of how a fictive company in the Manufacture of Sportswear and Swimwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
