SprayTech Manufacturing has a vast knowledge base, including product manuals, troubleshooting guides, and safety instructions, which were previously difficult to manage and search through. With Deskhero's AI capabilities, these documents are now embedded into the system, allowing for easy access and searchability.
The AI also generates suggested replies based on previous tickets and knowledge base articles, helping the support team respond to customer queries faster and more accurately. This has not only improved the team's productivity but also increased customer satisfaction.
Deskhero's website scraping feature has been particularly useful for SprayTech. The AI scans the company's website for updates and automatically incorporates new information into the knowledge base. This ensures that the support team always has the most up-to-date information at their fingertips.
The custom fields and user groups features allow SprayTech to categorize tickets based on product type or issue, making it easier for the team to prioritize and manage tickets. The Kanban board provides a visual representation of the ticket workflow, enhancing team collaboration and efficiency.
Finally, the REST API allows SprayHero to integrate with SprayTech's existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps the support team respond faster and more accurately, improving their productivity and customer satisfaction.
How does Deskhero keep the knowledge base up-to-date?
Deskhero's AI uses website scraping to scan the company's website for updates and automatically incorporate new information into the knowledge base. This ensures that the support team always has the most current information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows it to integrate with your existing systems, ensuring a seamless transition and minimal disruption to your operations.
* This article provides an example of how a fictive company in the Manufacture of Sprayers and Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
