SprayMaster Inc. has a vast product range and a large customer base. Managing customer queries and support tickets was a daunting task until they implemented Deskhero. The platform's AI capabilities have revolutionized their customer support operations.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI also enhances the search results in the knowledge base, making it easier for the support team to find relevant information. This has been particularly beneficial for SprayMaster as they have a comprehensive knowledge base consisting of product manuals, safety instructions, and troubleshooting guides.
Deskhero's custom fields and user groups features allow SprayMaster to categorize tickets based on product type or issue, simplifying the ticket management process. The Kanban board provides a visual representation of the ticket workflow, improving team collaboration and efficiency.
Finally, the REST API allows Deskhero to integrate seamlessly with SprayMaster's existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to respond to customer queries and improves the accuracy of responses, thereby improving the efficiency of the support team.
How does Deskhero enhance the searchability of the knowledge base?
Deskhero's AI enhances the search results in the knowledge base by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the support team to find relevant information quickly.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows it to integrate with your existing systems, ensuring a seamless transition and minimal disruption to your operations.
* This article provides an example of how a fictive company in the Manufacture of Sprayers and Fertilizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
