BoilerTech maintains a comprehensive knowledge base to assist customers with their products. However, they faced challenges in keeping the content updated and relevant. They turned to Deskhero for a solution.
Using Deskhero's AI capabilities, BoilerTech was able to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured the content was always up-to-date.
The AI also used OpenAI Embeddings from previous tickets and uploaded files to enhance the search results in the knowledge base. This made it easier for customers to find the information they needed, reducing the need for support tickets.
Furthermore, BoilerTech used Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI was able to understand and categorize the scraped data, making it easily accessible to customers.
Overall, Deskhero's advanced AI capabilities have enabled BoilerTech to maintain a more effective and efficient knowledge base, improving customer support and reducing the workload on their support team.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It also enhances the search results in the knowledge base, making it easier for customers to find the information they need.
Can Deskhero's AI understand and categorize scraped data from a website?
Yes, Deskhero's AI is capable of understanding and categorizing scraped data, making it easily accessible to customers.
Has Deskhero's AI capabilities reduced the workload on BoilerTech's support team?
Yes, by improving the efficiency and effectiveness of the knowledge base, Deskhero's AI has reduced the number of support tickets, thereby reducing the workload on the support team.
* This article provides an example of how a fictive company in the Manufacture of steam generators, except central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
