SteamMaster's customer support team was struggling with the high volume of support tickets. They needed a solution that could help them manage the tickets more efficiently and improve their response times.
They implemented Deskhero's advanced AI capabilities, which leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helped them handle common queries more quickly and efficiently.
SteamMaster also used Deskhero's custom fields and user groups features to better organize their support tickets. The AI was able to categorize tickets based on the custom fields and assign them to the appropriate user groups, improving the workflow of the support team.
Furthermore, the AI-enhanced comprehensive search bar made it easier for the support team to find relevant information quickly, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of SteamMaster's customer support team, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It also categorizes tickets based on custom fields and assigns them to the appropriate user groups.
Does Deskhero's AI enhance the search functionality?
Yes, Deskhero's AI enhances the comprehensive search bar, making it easier to find relevant information quickly.
Has Deskhero's AI improved SteamMaster's customer support efficiency?
Yes, by helping manage support tickets and enhancing the search functionality, Deskhero's AI has significantly improved the efficiency of SteamMaster's customer support team.
* This article provides an example of how a fictive company in the Manufacture of steam generators, except central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
