SteamGenPro receives numerous customer queries daily about their products' installation, maintenance, and troubleshooting. They use Deskhero's ticket management feature to organize and prioritize these queries. However, the volume of tickets was overwhelming their support team.
With Deskhero's advanced AI capabilities, SteamGenPro was able to automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This significantly reduced the workload on the support team and improved response times.
Deskhero's AI also enhanced the search results in their knowledge base. By leveraging the AI's understanding of the content, customers could find more relevant results faster, reducing the number of support tickets generated.
Furthermore, SteamGenPro used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage the AI capabilities across their entire customer support infrastructure, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SteamGenPro to provide faster, more efficient customer support, improving customer satisfaction and freeing up their support team to focus on more complex issues.
How has Deskhero's AI capabilities improved SteamGenPro's response times?
By automating responses to common queries using AI-generated suggestions, SteamGenPro has been able to significantly reduce their response times.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the content of the knowledge base and provide more relevant search results.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, enabling the AI capabilities to be leveraged across the entire customer support infrastructure.
* This article provides an example of how a fictive company in the Manufacture of steam generators, except central heating hot water boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
