SteelCraft Innovations was struggling with an overwhelming volume of customer queries and complaints. The manual process of sorting and responding to these tickets was time-consuming and led to delayed responses.
With Deskhero, SteelCraft Innovations was able to automate their ticket management system. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the overall efficiency of their customer support team.
Furthermore, Deskhero's comprehensive search bar and REST API allowed SteelCraft Innovations to easily integrate the platform with their existing systems and quickly find relevant information to resolve customer issues.
By leveraging Deskhero's AI capabilities, SteelCraft Innovations was able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent on crafting responses and allows for quicker resolution of customer issues.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to easily integrate the platform with your existing systems.
How does Deskhero help in managing customer support tickets?
Deskhero provides a ticket management system that categorizes and prioritizes customer queries. Combined with its AI capabilities, it can automate responses and improve the efficiency of your customer support team.
* This article provides an example of how a fictive company in the Manufacture of Steel Castings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
