IronMold Industries was facing challenges in managing their global customer base's diverse queries. The manual process was not only time-consuming but also resulted in inconsistent responses.
Implementing Deskhero, IronMold Industries automated their helpdesk services. The platform's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate relevant content.
This content was then processed by OpenAI's ChatGPT to create suggested replies, ensuring consistent and timely responses to customer queries.
Additionally, Deskhero's comprehensive search bar and REST API allowed IronMold Industries to seamlessly integrate the platform with their existing systems and efficiently find relevant information to address customer issues.
By leveraging Deskhero's AI capabilities, IronMold Industries improved their helpdesk service efficiency, ensured consistent responses, and enhanced customer satisfaction.
How does Deskhero's AI capabilities ensure consistent responses?
Deskhero's AI capabilities use OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other sources. This ensures that responses are consistent and in line with your company's policies and procedures.
Can Deskhero handle diverse customer queries?
Yes, Deskhero's AI capabilities can handle a wide range of customer queries by generating relevant content from various sources. This allows for efficient resolution of diverse customer issues.
How does Deskhero improve helpdesk service efficiency?
Deskhero improves helpdesk service efficiency by automating responses using AI capabilities. This reduces the time spent on manually crafting responses and allows your team to focus on more complex issues.
* This article provides an example of how a fictive company in the Manufacture of Steel Castings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
