ChemDrum Industries deals with a wide range of customers, each with unique queries and issues. To manage this efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature has not only reduced the time taken to respond to customer queries but also improved the quality of responses. Customers receive accurate, detailed answers to their queries, improving their overall experience.
Additionally, ChemDrum Industries uses Deskhero's AI to enhance search results. The AI uses the same OpenAI Embeddings to provide more relevant search results, helping customers find the information they need without needing to raise a support ticket.
Deskhero's AI capabilities have also been used to automate the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and reducing the workload on the support team.
Overall, Deskhero's advanced AI capabilities have helped ChemDrum Industries provide better, faster customer support, leading to increased customer satisfaction and loyalty.
How has Deskhero's AI improved the quality of responses?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, providing customers with accurate, detailed answers to their queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more relevant search results, helping customers find the information they need without needing to raise a support ticket.
How does Deskhero's AI automate the creation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and reducing the workload on the support team.
* This article provides an example of how a fictive company in the Manufacture steel drums for the chemical industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
