DrumTech Solutions receives a high volume of support tickets daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature has significantly reduced the time taken to respond to support tickets, improving the efficiency of the helpdesk team and increasing customer satisfaction.
DrumTech Solutions also uses Deskhero's AI to enhance search results. The AI uses the same OpenAI Embeddings to provide more relevant search results, reducing the number of support tickets raised by customers who can't find the information they need.
Additionally, DrumTech Solutions uses Deskhero's AI to automate the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and reducing the workload on the helpdesk team.
Overall, Deskhero's advanced AI capabilities have enabled DrumTech Solutions to provide faster, more efficient helpdesk services, leading to increased customer satisfaction and loyalty.
How has Deskhero's AI improved the efficiency of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, significantly reducing the time taken to respond to support tickets.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to provide more relevant search results, reducing the number of support tickets raised by customers who can't find the information they need.
How does Deskhero's AI automate the creation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date and reducing the workload on the helpdesk team.
* This article provides an example of how a fictive company in the Manufacture steel drums for the chemical industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
