SteelDrum Masters receives numerous queries daily regarding their products, delivery schedules, and technical specifications. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Furthermore, SteelDrum Masters uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to provide more relevant search results. This has led to a decrease in the number of support tickets raised, as customers can find the information they need more easily.
Deskhero's AI capabilities have also been used to automate the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files, reducing the manual work required and ensuring that the knowledge base is always up-to-date.
Overall, Deskhero's advanced AI capabilities have enabled SteelDrum Masters to provide faster, more efficient customer support, leading to increased customer satisfaction and loyalty.
How has Deskhero's AI improved response times?
By using OpenAI Embeddings to generate suggested replies, Deskhero's AI significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
When customers use the search bar, the AI uses OpenAI Embeddings to provide more relevant search results, reducing the need for customers to raise support tickets.
How does Deskhero's AI automate the creation of knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the manual work required and ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Manufacture steel drums for the chemical industry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
