DrumTech Industries handles a large number of helpdesk queries related to product installation, maintenance, and technical issues. They use Deskhero's ticket management system to efficiently handle these queries, ensuring quick and accurate responses.
The company utilizes Deskhero's custom email domains and user groups to streamline communication and ensure that queries are directed to the right team. This reduces response time and improves the quality of service.
Deskhero's AI capabilities play a crucial role in DrumTech Industries' helpdesk operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
The AI also enhances the search results in the knowledge base, making it easier for users to find the information they need. This reduces the number of helpdesk queries, allowing the team to focus on more complex issues.
By leveraging Deskhero's AI capabilities, DrumTech Industries has been able to improve their helpdesk efficiency, reduce response time, and increase user satisfaction.
How does Deskhero's AI help in handling helpdesk queries?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for helpdesk queries. This speeds up the response time and ensures that the responses are accurate and relevant.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from various sources. This makes it easier for users to find the information they need.
What improvements has DrumTech Industries seen since using Deskhero?
Since using Deskhero, DrumTech Industries has seen improvements in helpdesk efficiency, reduced response time, and increased user satisfaction.
* This article provides an example of how a fictive company in the Manufacture of steel drums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
