BarrelMakers Inc. deals with a wide range of customer queries, from product inquiries to order tracking. They use Deskhero's structured data lists and Kanban board to manage these queries efficiently.
The company also takes advantage of Deskhero's custom fields and user groups to categorize and assign queries to the right teams. This ensures that each query is handled by the appropriate expert, enhancing the quality of service.
Deskhero's AI capabilities are integral to BarrelMakers Inc.'s customer service operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need. This reduces the number of queries generated, allowing the customer service team to focus on more complex issues.
By utilizing Deskhero's AI capabilities, BarrelMakers Inc. has been able to deliver faster and more accurate responses, improving customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from various sources. This makes it easier for customers to find the information they need.
How has Deskhero improved customer service at BarrelMakers Inc.?
Deskhero has improved customer service at BarrelMakers Inc. by enabling them to manage queries more efficiently, provide faster and more accurate responses, and reduce the number of queries generated.
* This article provides an example of how a fictive company in the Manufacture of steel drums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
