SteelCraft Innovations receives a high volume of customer queries regarding product specifications, usage instructions, and troubleshooting. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and Kanban board.
The company also uses Deskhero's custom fields and user groups to categorize and assign tickets to the appropriate teams. This ensures that each query is addressed by the right expert, improving the quality of responses.
Deskhero's AI capabilities are a game-changer for SteelCraft Innovations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
In addition, the AI enhances the search results in the knowledge base, making it easier for customers to find the information they need. This reduces the number of tickets generated, freeing up the customer support team to focus on more complex queries.
Overall, Deskhero's AI capabilities have enabled SteelCraft Innovations to provide faster, more accurate responses to customer queries, improving customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
How has Deskhero improved customer support at SteelCraft Innovations?
Deskhero has improved customer support at SteelCraft Innovations by enabling them to manage tickets more efficiently, provide faster and more accurate responses, and reduce the number of tickets generated by making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of steel drums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
