SteelPro Manufacturing, a leading producer of steel products, was facing challenges in managing their growing customer inquiries. They needed a solution that could handle the increasing volume of support tickets while maintaining high-quality responses. They turned to Deskhero for its advanced AI capabilities.
With Deskhero, SteelPro Manufacturing was able to automate their ticket management system. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's comprehensive search bar feature also proved beneficial. The AI-enhanced search results provided quick and accurate information to customer support agents, enabling them to resolve issues more efficiently. This resulted in improved customer satisfaction and a reduction in repeat inquiries.
Furthermore, the custom fields and user groups features allowed SteelPro Manufacturing to categorize and prioritize tickets based on their nature and urgency. This ensured that critical issues were addressed promptly, further enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities enabled SteelPro Manufacturing to optimize their customer support operations, improving both efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero improve the efficiency of the search bar?
Deskhero enhances the search bar results using AI. It uses the same OpenAI Embeddings used for generating replies to provide more accurate and relevant search results.
Can Deskhero prioritize certain types of tickets?
Yes, with Deskhero's custom fields and user groups features, you can categorize and prioritize tickets based on their nature and urgency.
* This article provides an example of how a fictive company in the Manufacture of steel products (e.g. pipes, tubes, bars, rods) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
