IronCraft Industries, a renowned manufacturer of steel bars and rods, had an extensive knowledge base that was difficult to navigate. They needed a solution that could make this wealth of information more accessible to both their customer support agents and customers. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI was able to leverage OpenAI Embeddings from IronCraft's knowledge base articles, uploaded manuals, policies, presentations, and scraped website data to find relevant content. This content was then used to generate suggested replies to customer inquiries, significantly reducing the time taken to find information and respond to customers.
The AI-enhanced comprehensive search bar provided quick and accurate information, making it easier for customer support agents to find the information they needed. This not only improved the efficiency of the customer support team but also resulted in higher customer satisfaction.
Moreover, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files made it easier for IronCraft to keep their knowledge base up-to-date. This ensured that the most recent and relevant information was always available to the customer support team.
In conclusion, Deskhero's advanced AI capabilities have enabled IronCraft Industries to manage their extensive knowledge base more efficiently, resulting in improved customer support and higher customer satisfaction.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search bar results and generate suggested replies to customer inquiries, making the knowledge base more accessible.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base up-to-date with the most recent and relevant information.
Does Deskhero improve customer support efficiency?
Yes, by making the knowledge base more accessible and generating suggested replies to customer inquiries, Deskhero improves the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of steel products (e.g. pipes, tubes, bars, rods) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
