StorEdge Solutions receives numerous customer queries daily, ranging from technical issues to product inquiries. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more queries within the same timeframe.
The company also utilizes Deskhero's AI-powered search bar to quickly find relevant content from its extensive knowledge base. This feature has proven invaluable in resolving complex issues that require referencing multiple articles or manuals.
Deskhero's website scraping feature allows StorEdge Solutions to keep its knowledge base up-to-date with the latest product information. The AI system automatically scrapes new data from the company's website and updates the knowledge base accordingly, eliminating the need for manual updates.
Through the use of custom fields and user groups, StorEdge Solutions has been able to segment its customer base and provide personalized support. The AI system uses these custom fields to generate more accurate suggested replies, enhancing the overall customer experience.
Finally, the REST API provided by Deskhero enables seamless integration with StorEdge Solutions' existing systems. This ensures that all customer data is synchronized across platforms, providing a unified view of each customer's history.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts new data from your website and updates the knowledge base accordingly. This eliminates the need for manual updates and ensures that your knowledge base is always up-to-date.
Can Deskhero integrate with my existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems. This ensures that all customer data is synchronized across platforms.
* This article provides an example of how a fictive company in the Manufacture of Storage Devices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
