RackCraft Solutions uses Deskhero's AI capabilities to manage their customer support tickets. The AI-powered system automatically categorizes and prioritizes tickets, helping the support team to address customer queries in a timely and efficient manner. This has significantly improved their response times and increased customer satisfaction levels.
The company also leverages the AI-powered knowledge base feature of Deskhero. The system generates articles from previously resolved tickets, uploaded manuals, and scraped website data. This provides a comprehensive source of information for the support team, reducing the need for repetitive queries and enhancing their efficiency.
Deskhero's AI capabilities also assist in generating suggested replies to customer queries. By using OpenAI embeddings from previous tickets and knowledge base articles, the system can suggest relevant responses. This not only speeds up the response time but also ensures the accuracy and consistency of the information provided.
RackCraft Solutions also benefits from Deskhero's comprehensive search bar powered by AI. It enhances search results by finding relevant content from various sources. This feature has been instrumental in quickly locating specific information during complex customer interactions.
Overall, Deskhero's AI capabilities have significantly improved RackCraft Solutions' customer support operations, making them more efficient, responsive, and customer-centric.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI automatically categorizes and prioritizes tickets, helping the support team to address customer queries in a timely and efficient manner. This improves response times and increases customer satisfaction levels.
How does the AI-powered knowledge base enhance the efficiency of the support team?
The AI-powered knowledge base generates articles from previously resolved tickets, uploaded manuals, and scraped website data. This provides a comprehensive source of information for the support team, reducing the need for repetitive queries and enhancing their efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by finding relevant content from various sources. This helps in quickly locating specific information during customer interactions.
* This article provides an example of how a fictive company in the Manufacture storage systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
