StoreMax Systems uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI-powered ticket management system categorizes and prioritizes tickets based on their content and urgency, allowing the support team to address the most critical issues first. This has resulted in a significant reduction in response times and an increase in customer satisfaction.
The company also utilizes the AI-powered knowledge base feature of Deskhero. The system automatically generates articles from previously resolved tickets, uploaded manuals, and scraped website data, providing a rich source of information for both the support team and customers. This has reduced the need for repetitive queries and improved the efficiency of the support team.
Deskhero's AI capabilities also come into play in generating suggested replies. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the system can suggest relevant responses to customer queries. This not only speeds up the response time but also ensures the accuracy and consistency of the information provided.
StoreMax Systems also benefits from the comprehensive search bar powered by AI. It enhances search results by finding relevant content from tickets, knowledge base articles, and uploaded files. This feature has proven particularly useful in quickly locating specific information during complex customer interactions.
Overall, Deskhero's AI capabilities have transformed StoreMax Systems' customer support operations, making them more efficient, responsive, and customer-centric.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their content and urgency. This allows the support team to address the most critical issues first, improving response times and customer satisfaction.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates articles from previously resolved tickets, uploaded manuals, and scraped website data. This provides a rich source of information for both the support team and customers.
How does Deskhero's AI enhance search results?
The AI enhances search results by finding relevant content from tickets, knowledge base articles, and uploaded files. This helps in quickly locating specific information during customer interactions.
* This article provides an example of how a fictive company in the Manufacture storage systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
