ShelfPro Industries uses Deskhero's AI capabilities to handle their high volume of customer support tickets. The AI-powered ticket management system sorts and prioritizes tickets based on their content and urgency, enabling the support team to address the most pressing issues first. This has led to a substantial decrease in response times and a boost in customer satisfaction.
The company also utilizes the AI-powered knowledge base feature of Deskhero. The system automatically creates articles from previously resolved tickets, uploaded manuals, and scraped website data, offering a wealth of information for both the support team and customers. This has minimized the occurrence of repetitive queries and improved the efficiency of the support team.
Deskhero's AI capabilities also play a crucial role in generating suggested replies. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the system can suggest appropriate responses to customer queries. This not only expedites the response time but also ensures the accuracy and consistency of the information provided.
ShelfPro Industries also takes advantage of Deskhero's comprehensive search bar powered by AI. It enhances search results by finding relevant content from tickets, knowledge base articles, and uploaded files. This feature has proven particularly useful in quickly locating specific information during complex customer interactions.
Overall, Deskhero's AI capabilities have revolutionized ShelfPro Industries' customer support operations, making them more efficient, responsive, and customer-centric.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI sorts and prioritizes tickets based on their content and urgency. This enables the support team to address the most pressing issues first, leading to a decrease in response times and a boost in customer satisfaction.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically creates articles from previously resolved tickets, uploaded manuals, and scraped website data. This offers a wealth of information for both the support team and customers, improving the efficiency of the support team.
How does Deskhero's AI enhance search results?
The AI enhances search results by finding relevant content from tickets, knowledge base articles, and uploaded files. This helps in quickly locating specific information during customer interactions.
* This article provides an example of how a fictive company in the Manufacture storage systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
