BrickMaster Corp. deals with a large number of customer queries every day, which are managed using Deskhero's ticket management system. The introduction of Deskhero's advanced AI capabilities has revolutionized their customer support services.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for incoming queries. This has significantly reduced the response time and improved the accuracy of responses, resulting in higher customer satisfaction.
Deskhero's AI also enhances the search functionality within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to provide the most relevant results. This has cut down the time spent on searching for information and improved the overall efficiency of the customer support team.
The AI's ability to generate knowledge base articles from various file formats and scrape data from the company's website has ensured that the knowledge base is always up-to-date. This has made it a valuable resource for the customer support team, further boosting their efficiency.
In summary, the integration of Deskhero's AI capabilities has significantly optimized the customer support services at BrickMaster Corp., leading to improved efficiency and higher customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is performed within the platform, the AI uses the OpenAI Embeddings to provide the most relevant information based on the search query.
How does the AI keep the knowledge base up-to-date?
The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Structural Clay and Glass Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
