ClayCraft Inc. receives a high volume of customer inquiries daily, ranging from product specifications to delivery timelines. The company uses Deskhero's ticket management system to efficiently handle these inquiries. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
With the AI's ability to generate suggested replies, the customer support team at ClayCraft Inc. can respond to customer queries faster and more accurately. This not only improves the customer experience but also reduces the workload on the support team, allowing them to focus on more complex issues.
Deskhero's AI also enhances search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the OpenAI Embeddings to provide the most relevant information. This significantly reduces the time spent searching for information and increases the efficiency of the support team.
The knowledge base feature of Deskhero is another area where ClayCraft Inc. benefits from the AI capabilities. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have enabled ClayCraft Inc. to provide a superior customer support experience while improving the efficiency of their support team.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is performed within the platform, the AI uses the OpenAI Embeddings to provide the most relevant information based on the search query.
How does the AI keep the knowledge base up-to-date?
The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Structural Clay and Glass Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
