CandyCrafters Ltd. was dealing with a high volume of customer queries regarding their candy products, ingredients, and allergen information. They turned to Deskhero to manage these queries more effectively. Using Deskhero's AI capabilities, they were able to analyze previous tickets and knowledge base articles to generate relevant responses to common queries.
CandyCrafters utilized Deskhero's feature of creating a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero were then used to generate suggested replies based on this knowledge base, significantly reducing response times.
Deskhero's website scraping feature was used to keep the knowledge base updated with the latest product information from CandyCrafters' website. This ensured that the AI-generated responses were always accurate and up-to-date.
The advanced search bar powered by AI made it easy for CandyCrafters' support team to find relevant information quickly. The AI also enhanced the search results, making them more relevant and useful.
CandyCrafters used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities of Deskhero were instrumental in making this integration smooth and efficient.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to common queries. This significantly reduces the time it takes to respond to customers.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest product information from your website and update the knowledge base accordingly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of sugar and confectionery products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
