CandyCraft Ltd. receives numerous customer queries and complaints daily. With Deskhero's structured data lists and ticket management system, the company has been able to effectively organize and handle these queries. Deskhero's AI capabilities further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The company has a vast knowledge base consisting of product manuals, policies, and presentations. Deskhero's AI capabilities automatically generate articles from these files, making it easy for the customer support team to access relevant information quickly.
CandyCraft Ltd. also uses Deskhero's website scraping feature to extract valuable information from their website. The AI capabilities of Deskhero use this data to enhance search results and suggested replies, thereby improving the efficiency of the customer support team.
By leveraging Deskhero's user groups feature, CandyCraft Ltd. has been able to segment their customer support team based on expertise and product knowledge. This, coupled with the AI-enhanced search results, has led to quicker resolution of customer queries.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of CandyCraft Ltd.'s customer support operations. The company has witnessed a decrease in response times, an increase in customer satisfaction, and improved operational efficiency.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes the process of responding to tickets faster and more efficient.
How does Deskhero's website scraping feature improve customer support efficiency?
Deskhero's website scraping feature extracts valuable information from the company's website. The AI capabilities of Deskhero use this data to enhance search results and suggested replies, thereby improving the efficiency of the customer support team.
How does Deskhero's user groups feature benefit CandyCraft Ltd.?
Deskhero's user groups feature allows CandyCraft Ltd. to segment their customer support team based on expertise and product knowledge. This leads to quicker resolution of customer queries.
* This article provides an example of how a fictive company in the Manufacture of sugar confectionery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
