Sweet Delights Inc. receives a high volume of customer queries daily. Using Deskhero's ticket management feature, the company has been able to efficiently categorize, prioritize, and respond to these queries. The AI capabilities of Deskhero have significantly reduced the time taken to respond to tickets by suggesting replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's knowledge base feature to store all their product information, policies, manuals, and presentations. The AI capabilities of Deskhero have been instrumental in automatically generating articles from these uploaded files, making it easier for the customer support team to find relevant information quickly.
Deskhero's website scraping feature has also proven beneficial for Sweet Delights Inc. The company's website contains valuable information about their products and services. The AI capabilities of Deskhero scrape this information and use it to enhance the search results and suggested replies.
Sweet Delights Inc. has also customized their email domains using Deskhero. This has helped the company maintain a consistent brand image across all their customer interactions. The custom fields feature of Deskhero has allowed the company to capture specific information about their customers, helping them provide personalized service.
Overall, Deskhero's advanced AI capabilities have transformed the way Sweet Delights Inc. manages their customer support. The company has seen a significant reduction in response times, an increase in customer satisfaction, and an improvement in their overall operational efficiency.
How has Deskhero's AI capabilities improved response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and scraped website data. This significantly reduces the time taken to find relevant information and draft a response.
How does Deskhero help in maintaining a consistent brand image?
Deskhero allows companies to customize their email domains. This helps maintain a consistent brand image across all customer interactions.
How does Deskhero's custom fields feature help in providing personalized service?
The custom fields feature of Deskhero allows companies to capture specific information about their customers. This information can be used to provide personalized service.
* This article provides an example of how a fictive company in the Manufacture of sugar confectionery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
