OceanThreads Inc. has a large customer base that frequently requires support for sizing, material inquiries, and order issues. With the volume of tickets, it was challenging for the customer support team to respond promptly and accurately. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's advanced AI capabilities, OceanThreads was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI-enhanced search results made it easier for the support team to find relevant information quickly. This led to more accurate responses and improved customer satisfaction.
The company also used Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate team. This further improved the efficiency of the support process.
Overall, the implementation of Deskhero's advanced AI capabilities led to a significant improvement in OceanThreads' customer support efficiency and customer satisfaction.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero improve the accuracy of customer support responses?
Deskhero's AI-enhanced search results made it easier for the support team to find relevant information quickly, leading to more accurate responses.
How were tickets managed more efficiently with Deskhero?
OceanThreads used Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate team, improving the efficiency of the support process.
* This article provides an example of how a fictive company in the Manufacture of Swimwear and Beachwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
