BeachBreeze Ltd. has an extensive knowledge base that includes information on product materials, care instructions, and sizing guides. However, managing this information and making it easily accessible to customers was a challenge. They decided to use Deskhero to improve their knowledge base management.
Deskhero's advanced AI capabilities allowed BeachBreeze to leverage OpenAI Embeddings from their knowledge base articles, uploaded files, and scraped website data. This enabled the AI to find relevant content and enhance search results, making it easier for customers to find the information they needed.
Additionally, Deskhero's AI capabilities could generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and expand the knowledge base.
BeachBreeze also utilized Deskhero's custom email domains and kanban board features to manage customer queries and track the progress of support tickets.
Overall, the implementation of Deskhero's advanced AI capabilities led to a significant improvement in BeachBreeze's knowledge base management and customer support.
How did Deskhero's AI capabilities improve the management of the knowledge base?
Deskhero's AI capabilities leveraged OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier for customers to find the information they needed. It could also generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and expand the knowledge base.
How did BeachBreeze manage customer queries with Deskhero?
BeachBreeze utilized Deskhero's custom email domains and kanban board features to manage customer queries and track the progress of support tickets.
What were the overall benefits of implementing Deskhero's advanced AI capabilities?
The implementation of Deskhero's advanced AI capabilities led to a significant improvement in BeachBreeze's knowledge base management and customer support.
* This article provides an example of how a fictive company in the Manufacture of Swimwear and Beachwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
