SunKissed Apparel receives a high volume of customer queries regarding their products. Managing these tickets effectively was a challenge for the company. They decided to implement Deskhero to optimize their ticket management process.
With Deskhero's advanced AI capabilities, SunKissed Apparel was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allowed the AI to find relevant content and generate suggested replies, greatly reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI-enhanced search results made it easier for the support team to find relevant information quickly. This led to more accurate responses and improved customer satisfaction.
The company also used Deskhero's user groups and kanban board features to categorize tickets based on their nature and track their progress. This further improved the efficiency of the ticket management process.
Overall, the implementation of Deskhero's advanced AI capabilities led to a significant improvement in SunKissed Apparel's ticket management and customer satisfaction.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time taken to respond to customer queries.
How did Deskhero improve the accuracy of customer support responses?
Deskhero's AI-enhanced search results made it easier for the support team to find relevant information quickly, leading to more accurate responses.
How were tickets managed more efficiently with Deskhero?
SunKissed Apparel used Deskhero's user groups and kanban board features to categorize tickets based on their nature and track their progress, improving the efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Manufacture of Swimwear and Beachwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
