AquaSwim Inc. receives hundreds of customer inquiries daily, ranging from product information requests to complaints. Managing these tickets manually was time-consuming and inefficient. With Deskhero's AI-powered ticket management system, AquaSwim can now automatically categorize and prioritize tickets based on their urgency and importance. This has significantly reduced response times and improved customer satisfaction.
Deskhero's AI capabilities also enhance the search functionality of AquaSwim's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately. This has made it easier for customer support agents to find the information they need to resolve customer issues.
Furthermore, Deskhero's AI can generate suggested replies based on the content of the customer's inquiry. This feature has not only sped up the response process but also ensured that the responses are accurate and helpful. It has also reduced the workload of the customer support agents, allowing them to focus on more complex issues that require human intervention.
Finally, AquaSwim uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI can scrape the latest product information from AquaSwim's website and update the knowledge base accordingly. This ensures that the customer support agents always have the most recent information at their fingertips.
AquaSwim's experience with Deskhero demonstrates how AI can transform customer support services. By automating routine tasks and enhancing search capabilities, Deskhero's AI has improved efficiency and customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and importance.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the content of the customer's inquiry and the relevant content it finds from the knowledge base to generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of Swimwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
