ColorChem receives a large number of customer queries daily, ranging from product inquiries to technical support. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
Deskhero's AI capabilities have significantly improved the efficiency of ColorChem's customer support team. The AI generates suggested replies based on the context of the customer query, reducing the time taken to respond to tickets. It also enhances search results, making it easier for the team to find relevant information.
The custom fields feature allows ColorChem to categorize tickets based on the type of query, product line, or customer type. This structured data list helps in prioritizing and assigning tickets to the right team members.
ColorChem also utilizes Deskhero's knowledge base feature. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has not only reduced the manual effort but also ensured that the knowledge base is always up-to-date with the latest information.
Through the REST API, ColorChem has integrated Deskhero with their existing CRM and ERP systems. This seamless integration has improved data consistency and accessibility, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. It then generates suggested replies and enhances search results, improving the efficiency of ticket management.
How does the knowledge base feature work?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This ensures that your knowledge base is always updated with the latest information.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems like CRM and ERP. This improves data consistency and accessibility.
* This article provides an example of how a fictive company in the Manufacture of Synthetic Organic Dyes and Pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
