DyeDynamics uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
Deskhero's AI capabilities have enabled DyeDynamics to provide quick and accurate responses to customer queries. The AI-generated replies are contextually relevant, reducing the time taken by the support team to respond to tickets.
The custom fields feature of Deskhero allows DyeDynamics to categorize tickets based on various parameters. This structured data list helps in efficient ticket management and ensures that the right team handles the right query.
DyeDynamics also uses Deskhero's knowledge base feature to maintain a comprehensive repository of information. The AI automatically generates articles from various sources, keeping the knowledge base updated with the latest information.
Through the REST API, DyeDynamics has integrated Deskhero with their existing systems. This seamless integration has improved data consistency and accessibility, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI help in responding to customer queries?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on the context of the customer query. This helps the support team in providing quick and accurate responses.
Can Deskhero categorize tickets based on different parameters?
Yes, Deskhero's custom fields feature allows you to categorize tickets based on various parameters. This helps in efficient ticket management.
How does Deskhero ensure that the knowledge base is always updated?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This ensures that your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Synthetic Organic Dyes and Pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
