PigmentPro uses Deskhero's AI capabilities to manage their extensive customer support operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
With Deskhero, PigmentPro has been able to significantly reduce the time taken to respond to customer queries. The AI-generated replies are contextually accurate and help the support team in providing quick and effective solutions.
Deskhero's custom fields feature enables PigmentPro to categorize tickets based on various parameters like product type, region, and customer category. This structured approach helps in efficient ticket management and ensures that the right team handles the right query.
PigmentPro also uses Deskhero's knowledge base feature to maintain a comprehensive repository of information. The AI automatically generates articles from various sources, ensuring that the knowledge base is always updated with the latest information.
By integrating Deskhero with their existing systems through the REST API, PigmentPro has improved data accessibility and consistency across their customer support operations.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on the context of the customer query. This reduces the time taken by the support team to craft responses, thereby improving the overall response time.
Can Deskhero categorize tickets based on various parameters?
Yes, Deskhero's custom fields feature allows you to categorize tickets based on various parameters like product type, region, customer category, etc. This helps in efficient ticket management.
How does Deskhero ensure that the knowledge base is updated?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This ensures that your knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Synthetic Organic Dyes and Pigments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
