TankTech Solutions receives numerous support tickets daily, ranging from installation queries to maintenance issues. By leveraging Deskhero's advanced AI capabilities, they can automatically categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly.
The AI also helps in generating suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency and accuracy in the responses provided by the support team.
Deskhero's AI capabilities extend to the company's knowledge base as well. It can generate articles from uploaded files like policies, manuals, presentations, and even scraped website data. This has significantly reduced the time spent on creating and updating the knowledge base.
Furthermore, the comprehensive search bar powered by AI provides relevant results from the knowledge base, previous tickets, and uploaded files. This has made it easier for both the support team and customers to find the information they need.
Lastly, the REST API allows TankTech Solutions to integrate Deskhero with their existing systems, further enhancing the efficiency of their operations.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI can categorize and prioritize support tickets based on their content and urgency. It also suggests replies based on previous tickets and knowledge base articles, speeding up the response time.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, presentations, and even scraped website data.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide relevant results from the knowledge base, previous tickets, and uploaded files.
* This article provides an example of how a fictive company in the Manufacture Tanks – Concrete Tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
