ConcreteMaster Inc. deals with a large volume of customer queries and complaints daily. With Deskhero's AI capabilities, they can efficiently manage these tickets, ensuring that each one is handled appropriately and in a timely manner.
The AI also assists in drafting responses to these tickets. By analyzing previous tickets and knowledge base articles, it generates suggested replies, reducing the workload of the helpdesk team and improving response times.
Deskhero's AI also plays a crucial role in maintaining and updating the company's knowledge base. It can generate articles from various sources, including uploaded files and scraped website data, saving the team considerable time and effort.
The AI-powered search bar is another valuable feature. It provides relevant results from the knowledge base, previous tickets, and uploaded files, making it easier for the helpdesk team and customers to find the information they need.
Finally, the REST API allows ConcreteMaster Inc. to seamlessly integrate Deskhero with their existing systems, further enhancing their operational efficiency.
How does Deskhero's AI assist in handling customer queries and complaints?
Deskhero's AI can efficiently manage customer queries and complaints by categorizing and prioritizing them. It also generates suggested replies based on previous tickets and knowledge base articles.
Can Deskhero's AI update the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from various sources, including uploaded files and scraped website data.
How does the AI-powered search bar work?
The AI-powered search bar provides relevant results from the knowledge base, previous tickets, and uploaded files, making it easier to find the needed information.
* This article provides an example of how a fictive company in the Manufacture Tanks – Concrete Tanks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
