Reservoir Solutions Inc. deals with a high volume of customer queries daily. Prior to Deskhero, managing these queries was a labor-intensive process. Now, with Deskhero's structured data lists and custom email domains, they can organize and manage tickets more efficiently.
The AI capabilities of Deskhero have been instrumental in handling technical support requests. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common issues. This has drastically reduced the time taken to resolve technical queries and has improved the overall quality of customer support.
Reservoir Solutions Inc. has also benefited from Deskhero's ability to generate knowledge base articles from various file types. This feature has simplified the process of sharing technical documents and product manuals with customers.
Deskhero's website scraping feature has provided Reservoir Solutions Inc. with valuable market insights. By tracking competitor products and industry trends, they can make informed business decisions.
Lastly, the AI-enhanced search bar has made it easy for Reservoir Solutions Inc.'s support team to find relevant information quickly. This has further improved the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities automate ticket management, suggest replies based on past tickets and knowledge base articles, enhance search results, and generate knowledge base articles, all of which contribute to improved efficiency.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. Simply upload the file and the AI will create an article.
What insights can be gained from Deskhero's website scraping feature?
Deskhero's website scraping feature provides insights into competitor products and industry trends, helping you make informed business decisions.
* This article provides an example of how a fictive company in the Manufacture of tanks, reservoirs and containers of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
