TankTech Industries receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they can now automatically categorize and prioritize tickets using custom fields and user groups. This has significantly reduced the response time and improved customer satisfaction.
Deskhero's AI capabilities have been particularly beneficial in managing technical support requests. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest replies to common technical issues. This has not only expedited the resolution process but also ensured consistency in responses.
The knowledge base feature of Deskhero has transformed the way TankTech shares information with its customers. The AI-powered platform can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy for TankTech to share technical specifications and product manuals with their customers.
Deskhero's website scraping feature has also proved invaluable. It allows TankTech to keep track of competitor products and industry news, helping them stay ahead in the market.
Finally, the comprehensive search bar powered by AI has made it easier for TankTech's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in a manual, the AI-enhanced search delivers accurate results in seconds.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities categorize and prioritize tickets automatically, suggest replies based on past tickets and knowledge base articles, and enhance search results, all of which contribute to faster response times.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. You just need to upload the file and the AI will do the rest.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows you to monitor competitor products and industry news, helping you stay informed and competitive.
* This article provides an example of how a fictive company in the Manufacture of tanks, reservoirs and containers of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
