TelegraphTech has a vast knowledge base of articles, manuals, and policies. However, finding relevant information quickly was a challenge for their support team. With Deskhero's advanced AI capabilities, the company could leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content swiftly.
Deskhero's AI capabilities also helped TelegraphTech generate suggested replies. The AI analyzed the context of the customer query and suggested the most appropriate response based on past interactions and knowledge base articles. This significantly reduced the response time and improved customer satisfaction.
TelegraphTech also utilized Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI would regularly scrape their website for any new information or updates and automatically update the knowledge base.
The comprehensive search bar powered by AI made it easier for the support team to find specific information. The AI enhanced the search results by considering the context of the search query and providing the most relevant results.
Lastly, TelegraphTech used Deskhero's REST API to integrate the platform with their existing systems. This allowed for seamless data transfer and ensured that the support team always had access to the most recent and relevant information.
How does Deskhero's AI suggest responses?
Deskhero's AI analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles.
How does Deskhero's AI enhance search results?
The AI enhances the search results by considering the context of the search query and providing the most relevant results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows for integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of telegraph equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
