SignalCrafters receives a high volume of customer support tickets daily. Managing these tickets efficiently was a challenge. With Deskhero's AI capabilities, they were able to categorize and prioritize tickets based on their urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses. This has significantly reduced the time taken to respond to tickets and has improved customer satisfaction.
SignalCrafters also used Deskhero's kanban board feature to visually manage their tickets. The AI would automatically move tickets across different stages based on their status, making it easier for the team to track progress.
The AI also enhanced the search results in the ticket management system. It considered the context of the search query and provided the most relevant tickets, making it easier for the team to find specific tickets.
Lastly, SignalCrafters used Deskhero's REST API to integrate the platform with their existing CRM system. This allowed for seamless data transfer and ensured that the support team always had access to the most recent and relevant ticket information.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. It also suggests responses, reducing the time taken to respond to tickets.
What is the benefit of the kanban board feature?
The kanban board provides a visual representation of the tickets, making it easier to track progress. The AI automatically moves tickets across different stages based on their status.
Can Deskhero integrate with a CRM system?
Yes, Deskhero provides a REST API that allows for integration with existing CRM systems.
* This article provides an example of how a fictive company in the Manufacture of telegraph equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
